Privacy Policy

Last Updated: June 26, 2026

Welcome to LocalMakaan. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how LocalMakaan collects, uses, stores, shares and safeguards your information when you visit or use our website, mobile applications and related services (collectively referred to as the "Platform").

Whether you are searching for residential properties, commercial properties, listing a property for sale or rent, or contacting property owners, we aim to process your information responsibly, transparently and in accordance with applicable privacy and data protection laws.

By accessing or using LocalMakaan, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please discontinue use of the Platform.

1. Scope of this Privacy Policy

This Privacy Policy applies to all visitors and users of LocalMakaan, including:

Property Buyers
Property Sellers
Property Owners
Landlords
Tenants
Real Estate Agents
Builders and Developers
Business Partners
Advertisers
Registered Users
Website Visitors

This Policy applies to information collected through:

The LocalMakaan website
Mobile applications (if available)
Contact forms
Property enquiry forms
User registration
Customer support communications
Email correspondence
Marketing communications
Other services offered through the Platform

This Privacy Policy does not apply to third-party websites or services that may be linked from LocalMakaan.

2. Information We Collect

Depending on how you use the Platform, we may collect different categories of information.

Personal Information

Personal information is information that can identify you directly or indirectly.

This may include:

Full name
Email address
Mobile number
Postal address
City
State
Country
Company name
Business information
Profile photograph (if provided)
Login credentials
User account details

You provide this information voluntarily when you:

Register an account
Contact us
Submit a property listing
Send an enquiry
Subscribe to newsletters
Participate in promotions
Request customer support

Property Listing Information

If you publish a property listing, we may collect information such as:

Property title
Property description
Property category
Property type
Property location
Property price
Rental amount
Property size
Number of rooms
Amenities
Images
Videos
Floor plans
Contact information
Property documents (where applicable)

Users are responsible for ensuring that all property information submitted is accurate and lawful.

Account Information

When creating a LocalMakaan account, we may collect:

Username
Password (stored in encrypted form where applicable)
Account preferences
Notification settings
Saved searches
Favourite properties
Recently viewed listings
Communication preferences

This information allows us to personalize your experience and manage your account securely.

Communication Information

When you communicate with LocalMakaan, we may collect:

Emails
Customer support requests
Contact form submissions
Feedback
Complaints
Suggestions
Survey responses
Chat messages (where available)

These communications help us improve our services and respond to your enquiries effectively.

3. Automatically Collected Information

When you access the Platform, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Internet service provider
Device identifiers
Screen resolution
Language settings
Time zone
Pages visited
Referral source
Date and time of access
Session duration
Clickstream data

This information is generally collected through cookies, server logs and similar technologies.

4. Cookies and Similar Technologies

LocalMakaan uses cookies and similar technologies to improve website functionality and enhance the user experience.

Cookies are small text files stored on your device that help the Platform remember certain information.

Cookies may be used to:

Remember user preferences.
Maintain login sessions.
Improve website performance.
Measure website traffic.
Analyze visitor behaviour.
Display relevant content.
Detect security issues.
Prevent fraudulent activity.

Users can usually control or disable cookies through their browser settings. However, disabling certain cookies may affect the functionality of some features on the Platform.

5. Information from Third Parties

In some circumstances, LocalMakaan may receive information from trusted third-party sources.

These may include:

Real estate agencies
Property developers
Business partners
Advertising partners
Analytics providers
Social media platforms (where users choose to connect their accounts)
Publicly available property records where legally permitted

Any information received from third parties will be handled in accordance with this Privacy Policy and applicable laws.

6. Accuracy of Information

Users are responsible for ensuring that the personal information and property information they provide is accurate, complete and up to date.

If your information changes, you should update your account or notify LocalMakaan so that we can maintain accurate records.

Providing inaccurate or misleading information may affect the availability or quality of our services and may result in restrictions on your account where appropriate.

7. Legal Basis for Collecting Information

LocalMakaan collects and processes information for legitimate business purposes, including:

Providing access to the Platform.
Managing user accounts.
Publishing property listings.
Responding to user enquiries.
Improving website performance.
Protecting the security of the Platform.
Preventing fraud and misuse.
Complying with legal obligations.
Supporting customer service.
Facilitating communication between users.

Where required by applicable law, LocalMakaan will obtain user consent before collecting or processing certain categories of personal information.

8. Your Consent

By accessing, registering or using LocalMakaan, you consent to the collection, use and processing of your information as described in this Privacy Policy.

Where consent is required by applicable law, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect your ability to access certain features or services provided through the Platform.

Privacy Policy – Part 2

9. How We Use Your Information

LocalMakaan uses the information collected from users to provide, improve and maintain our real estate platform. We process personal information only for legitimate business purposes and in accordance with applicable privacy laws.

Your information may be used to:

Create and manage your user account.
Publish and manage property listings.
Respond to property enquiries.
Connect buyers, sellers, landlords and tenants.
Facilitate communication between users.
Improve website functionality and performance.
Personalize your browsing experience.
Process customer support requests.
Send important account-related notifications.
Detect fraudulent or unauthorized activities.
Maintain platform security.
Conduct internal analysis and research.
Comply with legal and regulatory obligations.

We use information only for purposes that are relevant to the operation of LocalMakaan and the services requested by users.

10. Property Listing Information

When users submit property listings, the information provided may be displayed publicly on the Platform to help prospective buyers, tenants or investors discover available properties.

Public listing information may include:

Property title
Property description
Property category
Property type
Property location
Property photographs
Property videos
Floor plans
Amenities
Price
Contact information provided by the listing owner
Listing publication date

Users should ensure that they do not upload confidential or sensitive personal information that they do not wish to make publicly available.

11. Communications

LocalMakaan may communicate with users regarding their accounts or use of the Platform.

Communications may include:

Account verification emails.
Password reset notifications.
Property enquiry notifications.
Listing approval updates.
Customer support responses.
Security alerts.
Important service announcements.
Policy updates.
Technical notifications.

These communications are considered necessary for the operation and security of the Platform.

12. Marketing Communications

With your consent where required by applicable law, LocalMakaan may send promotional communications relating to:

New property listings.
Featured properties.
Real estate news.
Platform updates.
New services and features.
Marketing campaigns.
Property recommendations.
Educational content.

Users may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by updating their account preferences.

Opting out of promotional communications does not affect essential service-related notifications.

13. Cookies

Cookies help improve your experience when using LocalMakaan.

Cookies may be used to:

Remember login sessions.
Save browsing preferences.
Improve website performance.
Analyze visitor behaviour.
Personalize content.
Maintain website security.
Measure marketing effectiveness.
Improve navigation.

Some cookies remain active only during your browsing session, while others may remain stored on your device until deleted or expired.

Users can manage cookie preferences through their browser settings.

14. Analytics

LocalMakaan may use analytics tools to better understand how visitors interact with the Platform.

Analytics information may include:

Number of visitors.
Most visited pages.
Traffic sources.
Device types.
Browser types.
Geographic regions.
Session duration.
User engagement.
Search behaviour.
Navigation patterns.

Analytics information is generally used in aggregated form to improve website performance and user experience.

15. Log Files

Like many websites, LocalMakaan automatically creates server log files.

Log files may include:

IP address.
Browser information.
Device information.
Date and time of visits.
Pages accessed.
Error reports.
Referral information.
Network information.

These logs help diagnose technical issues, improve website performance and protect the Platform from abuse.

16. Device Information

When users access LocalMakaan, we may collect limited information about the device used to access the Platform.

This may include:

Device model.
Operating system.
Browser version.
Screen resolution.
Language preferences.
Device identifiers where permitted by law.

This information helps optimize website compatibility across different devices.

17. Fraud Prevention and Security

Protecting users and maintaining a secure real estate platform are important priorities for LocalMakaan.

Information may be processed to:

Detect suspicious activities.
Prevent fraudulent listings.
Identify unauthorized account access.
Protect against spam.
Prevent abuse of the Platform.
Investigate policy violations.
Protect user accounts.
Maintain system integrity.

Where necessary, additional verification measures may be requested to protect users and the Platform.

18. Customer Support

When users contact LocalMakaan for assistance, information may be used to:

Respond to enquiries.
Investigate reported issues.
Resolve technical problems.
Improve customer service.
Verify account ownership.
Follow up on support requests.

Support communications may be retained for quality assurance, training and record-keeping purposes.

19. Business Operations

LocalMakaan may use collected information for internal operational purposes, including:

Website administration.
Platform maintenance.
Service improvements.
Performance monitoring.
Business planning.
Data analysis.
Product development.
Testing new features.
Maintaining service quality.

Whenever possible, aggregated or anonymized information may be used for analytical purposes.

20. Compliance with Legal Obligations

LocalMakaan may process or disclose information where required to comply with applicable laws, legal processes or requests from competent authorities.

This may include situations involving:

Court orders.
Government requests.
Law enforcement investigations.
Regulatory requirements.
Fraud investigations.
Protection of legal rights.
Enforcement of our Terms and Conditions.
Public safety requirements.

Information will only be disclosed where permitted or required by applicable law.

21. Business Transfers

If LocalMakaan undergoes a merger, acquisition, investment, restructuring, sale of assets or other business transaction, user information may be transferred as part of that transaction, subject to applicable privacy laws.

Any successor organization will be expected to continue protecting personal information in accordance with this Privacy Policy or provide appropriate notice of any material changes.

22. Data Minimization

LocalMakaan strives to collect only the information reasonably necessary to provide requested services, improve the Platform and comply with legal obligations.

We continuously review our data collection practices to help ensure that unnecessary information is not collected or retained beyond appropriate periods.

Privacy Policy – Part 3

23. Sharing of Information

LocalMakaan respects your privacy and does not sell your personal information to third parties. However, we may share certain information where necessary to operate the Platform, provide requested services or comply with legal obligations.

Information may be shared with:

Service providers supporting website operations.
Cloud hosting providers.
Customer support partners.
Analytics providers.
Marketing service providers (where permitted by law).
Payment service providers (if applicable).
Technology partners.
Government authorities where legally required.
Law enforcement agencies where legally required.

Any third party receiving information is expected to protect it in accordance with applicable privacy and data protection requirements.

24. Property Listings and Public Information

Property listings published on LocalMakaan are intended to be publicly accessible to help buyers, tenants and investors discover available properties.

Information that may appear publicly includes:

Property title.
Property description.
Property photographs.
Property location.
Property price.
Property amenities.
Property category.
Contact details provided for the listing.
Listing date.

Users should carefully review listing information before publishing and avoid including unnecessary personal information.

25. Third-Party Service Providers

LocalMakaan may engage trusted third-party service providers to assist with:

Website hosting.
Data storage.
Security monitoring.
Website analytics.
Customer communications.
Email delivery.
Technical support.
Marketing services.
Platform maintenance.

These providers receive only the information reasonably necessary to perform their services and are expected to process such information securely.

26. Third-Party Websites

The Platform may contain links to third-party websites, applications or services for user convenience.

These external websites operate independently of LocalMakaan.

We are not responsible for:

Their privacy practices.
Website content.
Security measures.
Terms of use.
Data collection methods.

Users are encouraged to review the privacy policies of any external websites they visit.

27. Data Security

LocalMakaan implements reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure or destruction.

Security measures may include:

Secure servers.
Access controls.
Authentication procedures.
Data encryption where appropriate.
Security monitoring.
Software updates.
Malware protection.
Internal security procedures.

Although we strive to protect user information, no online platform or method of electronic transmission can be guaranteed to be completely secure.

Users should also take reasonable precautions to protect their own accounts and devices.

28. Account Security

Users are responsible for maintaining the confidentiality of their account credentials.

You should:

Choose a strong password.
Keep login credentials confidential.
Avoid sharing account access.
Log out after using shared devices.
Notify LocalMakaan immediately if unauthorized access is suspected.

Users remain responsible for activities conducted through their accounts unless unauthorized access results from circumstances beyond their control.

29. Data Retention

LocalMakaan retains personal information only for as long as reasonably necessary to:

Provide requested services.
Maintain user accounts.
Publish property listings.
Resolve disputes.
Prevent fraud.
Comply with legal obligations.
Enforce our Terms and Conditions.
Protect the security of the Platform.

Retention periods may vary depending on:

Applicable laws.
Regulatory requirements.
Nature of the information.
Operational needs.
Ongoing legal obligations.

When information is no longer required, it may be securely deleted, anonymized or archived in accordance with applicable law.

30. International Data Transfers

LocalMakaan may operate across multiple countries and may use service providers located in different jurisdictions.

As a result, personal information may be processed or stored outside the user's country of residence.

Where international transfers occur, LocalMakaan will take reasonable steps to ensure that personal information continues to receive an appropriate level of protection consistent with applicable privacy laws.

31. Data Accuracy

We encourage users to keep their personal information accurate and up to date.

Users may update information such as:

Name.
Email address.
Mobile number.
Property listings.
Contact preferences.
Account information.

Accurate information helps improve the quality of our services and facilitates effective communication.

32. Fraud Detection and Abuse Prevention

To maintain a trustworthy real estate platform, LocalMakaan may monitor certain activities for the purpose of detecting:

Fraudulent property listings.
Fake accounts.
Spam.
Unauthorized access.
Identity misuse.
Suspicious transactions.
Security threats.
Abuse of Platform features.

Appropriate action may include investigation, restriction, suspension or permanent removal of accounts that violate our policies or applicable laws.

33. Statistical and Aggregated Information

LocalMakaan may use aggregated, anonymized or statistical information for purposes including:

Website improvement.
User experience analysis.
Market research.
Platform performance evaluation.
Product development.
Business reporting.

Aggregated information does not identify individual users and may be shared for lawful business purposes.

34. Business Reorganization

If LocalMakaan becomes involved in a merger, acquisition, investment, corporate restructuring or sale of assets, user information may be transferred as part of that transaction, subject to applicable legal requirements.

Any successor organization will be expected to respect applicable privacy obligations and continue protecting user information.

35. Compliance with Legal Requirements

LocalMakaan may disclose information where disclosure is necessary to:

Comply with applicable laws.
Respond to lawful government requests.
Enforce our legal rights.
Protect users.
Investigate fraud.
Prevent criminal activity.
Respond to court orders.
Protect the security and integrity of the Platform.

Such disclosures will be made only where permitted or required by applicable law and limited to the information reasonably necessary for the relevant purpose.

Privacy Policy – Part 4

36. Your Privacy Rights

Depending on your location and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where permitted by law.
Request restriction of certain processing activities.
Object to specific types of data processing where applicable.
Withdraw consent where processing is based on consent.
Request a copy of your personal information in a commonly used format where legally applicable.
Lodge a complaint with the appropriate data protection authority where permitted by law.

LocalMakaan will consider and respond to valid requests within a reasonable period and in accordance with applicable legal requirements.

37. Updating Your Information

Users are responsible for ensuring that the information associated with their LocalMakaan account remains accurate and up to date.

You may update your information by:

Editing your account profile.
Updating your property listings.
Modifying your communication preferences.
Contacting LocalMakaan through the appropriate support channels.

Maintaining accurate information helps improve the quality of our services and communications.

38. Deleting Your Account

Users may request deletion of their LocalMakaan account where such deletion is permitted under applicable law.

Please note that certain information may continue to be retained for purposes including:

Compliance with legal obligations.
Fraud prevention.
Security investigations.
Resolution of disputes.
Enforcement of our Terms and Conditions.
Maintenance of business records required by law.

Where information cannot be immediately deleted for legal or operational reasons, it will continue to be protected in accordance with this Privacy Policy.

39. Children's Privacy

LocalMakaan is intended for use by individuals who are legally capable of entering into binding agreements under applicable law.

The Platform is not directed toward children under the age required by applicable law to use our services independently.

We do not knowingly collect personal information directly from children through the Platform.

If we become aware that personal information relating to a child has been collected in a manner inconsistent with applicable law, we will take reasonable steps to delete or restrict that information as appropriate.

Parents or legal guardians who believe that a child has provided personal information may contact LocalMakaan for assistance.

40. User Responsibilities

Users play an important role in protecting their own privacy.

You are encouraged to:

Keep your account credentials confidential.
Use strong and unique passwords.
Avoid sharing sensitive information unnecessarily.
Verify the identity of individuals before sharing personal information.
Exercise caution when communicating with unknown parties.
Log out after using shared or public devices.
Report suspicious activities promptly.

LocalMakaan cannot be responsible for information voluntarily disclosed by users to other individuals outside the Platform.

41. External Links

The Platform may contain links to third-party websites, applications or online services.

These external resources operate independently from LocalMakaan and maintain their own privacy practices.

We recommend that users carefully review the privacy policies and terms of any external websites before submitting personal information.

LocalMakaan is not responsible for the privacy practices, content or security of third-party websites.

42. Security Measures

LocalMakaan continuously works to protect the confidentiality, integrity and availability of user information.

Our security practices may include:

Secure hosting environments.
Controlled access to systems.
User authentication procedures.
Software maintenance and updates.
Monitoring for suspicious activity.
Internal security policies.
Staff awareness of data protection responsibilities.

Although we take reasonable precautions, no internet-based service can guarantee absolute security.

Users should also adopt appropriate security practices to help protect their own information.

43. Data Breach Response

If LocalMakaan becomes aware of a security incident involving personal information, we will assess the nature and impact of the incident and take appropriate action.

Where required by applicable law, we may:

Investigate the incident.
Implement corrective measures.
Notify affected users.
Inform relevant regulatory authorities.
Strengthen security controls to reduce future risks.

Our response will be guided by applicable legal obligations and the specific circumstances of the incident.

44. Data Storage

Personal information may be stored using secure systems and infrastructure maintained either directly by LocalMakaan or by trusted service providers acting on our behalf.

Storage locations may vary depending on operational requirements, business continuity needs and the location of authorized service providers.

We take reasonable steps to ensure that stored information remains protected against unauthorized access, loss, misuse or alteration.

45. Retention of Communications

Communications between users and LocalMakaan, including customer support requests, emails, enquiries and feedback, may be retained for purposes such as:

Responding to future enquiries.
Maintaining customer service records.
Resolving disputes.
Improving service quality.
Meeting legal and regulatory obligations.
Protecting the security of the Platform.

Communication records will be retained only for as long as reasonably necessary or as required by applicable law.

46. Commitment to Privacy

Protecting user privacy is an important part of the way LocalMakaan operates.

We regularly review our privacy practices and internal procedures to help ensure that personal information is handled responsibly, securely and transparently.

As our Platform continues to grow and evolve, we remain committed to maintaining user trust by applying appropriate safeguards and respecting the privacy rights of our users.

Privacy Policy – Part 5

47. Changes to this Privacy Policy

LocalMakaan may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Updates may be made for reasons including:

Compliance with new laws or regulations.
Introduction of new products or services.
Improvements to website functionality.
Enhancements to security practices.
Changes in data processing activities.
Operational or business requirements.

The updated Privacy Policy will be published on this page together with the revised "Last Updated" date.

Your continued use of the Platform after any changes become effective constitutes your acceptance of the updated Privacy Policy.

We encourage users to review this page periodically to remain informed about how their information is collected, used and protected.

48. Legal Compliance

LocalMakaan is committed to processing personal information in accordance with applicable privacy and data protection laws.

Where required, we will cooperate with regulatory authorities, law enforcement agencies and courts in accordance with applicable legal obligations.

Nothing in this Privacy Policy limits any rights granted to users under applicable law.

49. User Consent

By accessing, registering with or using LocalMakaan, you acknowledge that:

You have read this Privacy Policy.
You understand how your information is collected and processed.
You consent to the collection and use of your information as described in this Policy where consent is the appropriate legal basis.
You agree to comply with applicable laws while using the Platform.

Where your consent is required for a specific activity, you may withdraw that consent at any time, subject to legal or contractual limitations.

Withdrawal of consent may affect the availability of certain features or services.

50. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the way LocalMakaan handles your personal information, you may contact us through the official contact details available on the Platform.

You may contact us regarding:

Privacy-related enquiries.
Requests to update your information.
Requests to access personal information.
Requests to correct inaccurate information.
Requests to delete personal information where permitted by law.
Data security concerns.
Account-related privacy questions.
Feedback regarding our privacy practices.

LocalMakaan will make reasonable efforts to respond to legitimate requests within an appropriate timeframe and in accordance with applicable law.

51. Governing Law

This Privacy Policy shall be interpreted and governed in accordance with the laws applicable to the jurisdiction in which LocalMakaan operates, unless otherwise required by applicable law.

Any disputes relating to privacy matters shall be addressed in accordance with applicable legal procedures and the governing laws relevant to the operation of the Platform.

52. Severability

If any provision of this Privacy Policy is determined to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be interpreted or modified only to the extent necessary to make it enforceable where permitted by law.

The remaining provisions of this Privacy Policy shall remain valid and continue in full force and effect.

53. No Waiver

Failure by LocalMakaan to enforce any provision of this Privacy Policy shall not be interpreted as a waiver of any rights or remedies available under applicable law.

Any waiver shall be effective only if expressly made in writing by an authorized representative of LocalMakaan.

54. Entire Privacy Policy

This Privacy Policy, together with the Terms and Conditions and any other policies published on the Platform, constitutes the complete understanding between LocalMakaan and its users regarding the collection, use, storage and protection of personal information.

Where another policy specifically applies to a particular service or feature, that policy shall also form part of your agreement with LocalMakaan.

55. Commitment to Transparency

LocalMakaan believes that transparency is essential to building trust with buyers, sellers, landlords, tenants, real estate agents, developers and all other users of the Platform.

We are committed to:

Clearly explaining our privacy practices.
Processing personal information responsibly.
Protecting user information through appropriate security measures.
Respecting user privacy rights.
Continuously improving our privacy and data protection practices.
Supporting a safe and trustworthy real estate marketplace.

We encourage users to contact us whenever they have questions about how their information is handled.

56. Final Statement

Thank you for trusting LocalMakaan with your real estate journey.

Whether you are searching for a home, listing a property for sale, renting a commercial space or exploring investment opportunities, we are committed to protecting your personal information while providing a secure, reliable and user-friendly platform.

By continuing to use LocalMakaan, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it.

Last Updated: June 26, 2026